Q方法探討公務員情緒資本知覺類型

Perception Types of Emotional Capital of Public Servants Using Q Method

 

劉仲矩

Chung-Chu Liu

國立北大學企業管理學系教授

gereliu@mail.ntpu.edu.tw

摘要

組織情緒資本的概念在組織永續經營上扮演關鍵的一角,近年來越來越多研究著眼此議題,但在國內尚屬少數。情緒交流與互動的動態過程中,可產生無可取代的競爭優勢。本研究目的主要探討公務員情緒資本可能的知覺類型,題項經Q方法資料處理程序加以處理後,有效受訪者共32位。研究結果發現公務員職場知覺情緒資本類型包括:個人正向思考成長型團隊規範準則型團體良性溝通型關鍵領導型等四類。上述類型可協助公務機關主管瞭解公務員於職場上所知覺到的情緒資本,期能提供主管在人事領導統御的參考。

 

關鍵詞:情緒、情緒資本、公務員、知覺、Q方法

 

 

Abstract

The emotional capital of organizations play an important role in organization sustainable operation, so that more and more worldwide studies focus on this issue. However, it’s still less discussed in Taiwan. The communication and interaction of emotion is a dynamic process which can generate an unique competitive advantage. The main purpose of this study is to identify the perception types of emotional capital of public servants. The developed questions are conducted the Q methodology processes by 32 public servants. The results revealed four perception types of emotional capital of public servants include personal development positive thinking, team norming meaning, positive group communication and key leadership perceptions. Based on the mentioned above identified types, government office managers can understand the emotional capital perception types of public servants and improve the guiding policy.

 

Keywords: emotion, emotional capital, public servants, perception, Q method